However, StubHub offers a refund. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. Never got my refund from grizzmas July 31st 2021. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? Many events this past month were canceled. Now what? In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . These returns could mean so much to so many people, myself included, as to a difference as food or rent. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. This was an unauthorized, unreasonable charge. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. As pointed out by @don_shano, this is. I checked by calling Ticketmaster. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. 3. if you have any questions please feel free to contact me. Also disputing a charge that you made is fraud. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. I too spent money on cancelled events. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. StubHub is offering the retroactive refunds now because the live events industry is opening back up. They charged my account even after I transaction. I called customer service right away, but they denied a refund. However, from the date selection to the purchase the date was changed. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Donno what to do. Worst Ever. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Other sellers may take a case-by-case policy. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. DON'T BUY ON THEIR PLATFORM!!! 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Use of this website signifies your agreement to our. "Pretty unfair, almost unethical on their part," Brown said. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . I will never use this site again and highly advocate not using it to anyone due to this. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Set your price or use our recommended price and tap List tickets. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. As your event is postponed you are in limbo. You will receive an email with instructions on how to receive your refund. The parking pass was sent to me with in 5 mins. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. What are you going to do to help your customers? I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Called for a refund and they won't give me one and the manager hung up on me. Certainly they can see that my ticket barcode was not scanned somehow. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Been on the phone for hours wasted my whole day. By clicking Accept, you consent to the use of ALL the cookies. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. All rights reserved. I selected a particular date for a Broadway show. Hope someone from Spain make a demand withe the corresponding authorities. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. It does not store any personal data. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. Current Ticket Policies: Subject to Change*. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Up the food chain with a supervisor, still nothing. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. He reportedly paid $120 per ticket. I'm returning the tickets and buying else where. You can send a private message to us here @TeamStubHub. Never use stubhub again. I do NOT want a coupon I want my money. I agree I do not like their return policy. Tap Tickets in the navigation bar at the bottom. Following backlash from customers, the ticketing company responded in a statement this week. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. It is not specified anywhere in the mobile site and hidden in the desktop version! The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Dave Clark. When I got to the venue my tickets were no longer accessible. my bank says 10+ days to get a decision if they will return my money. It . I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. It is taking Stubhub about 120 days to process refunds. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. It started giving credit instead: a voucher worth 120% the ticket price. These people are entitled to their money back. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. If you want your refunds, go through your credit card companies or banks. The suit explains how StubHub has changed its. Concert is tonight and just received tickets in a completely different section then what i paid for. Horrible return policy, will never use stubhub again!!!! Make the best possible case for yourself. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Hi, @Fatsuma! This is so wrong in so many ways yet I don't have a leg to stand on. I sold two tickets on StubHub and only received payment for one. Any good news for refund for us regrading clear actionable step to get Coachella refund? If Adele ends up cancelling you will get a refund. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. How to contact the seller. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Hi Joan. I called the credit card company and the charges on the card had not even hit yet. This settlement ensures that consumers will receive the refunds that they are entitled to.. I purchased tickets to the Olympic gymnastics trials in January 2020. Fans outside of North America are defaulted to a refund. So now the tickets will not arrive in time for my event. The cookies is used to store the user consent for the cookies in the category "Necessary". It also noted that its ability to open discussions with Viagogo has been a part of the decision. They said the money had already gone to the seller which is pure BS. i have attached the information from the venue. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. They explained to us the person who registered the wristband could show up to the event and claim they lost it. After another hold the rep told me the manager said the same thing. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. I would advise taking this route to get resolution from StubHub. Should have checked this site first. Open the SeatGeek app. Congratulations, Stubhub. 4.6.2020. My credit card can do refunds up to 60 days which of course is passed. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. i have tried to call several times but have been on hold >3 hours on 2 occasions. >> PRETTY UNFAIR. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. If you sell on Stubhub they will waive the sellers fee. i have tried to call several times but have been on hold >3 hours on 2 occasions. Want to pick up my tickets from a UPS store. Who should shoulder those cancellation costs? Check the StubHub Help Desk But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. We also use third-party cookies that help us analyze and understand how you use this website. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. anyone have any advise on how to deal with this? Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. When we bought these tickets, we had jobs and splurged for a night out. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund.
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