Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. This cookie is used by the map which helps visitors to identify and reach the facility. Introduce yourself, and well get in touch if theres a role that seems like a good match. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. We deliver a full range of Apple courses, including support and repair training for Apple devices. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. You know, just like the things we make. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. The training has been completely redesigned and moved to an online, self-paced format. But opting out of some of these cookies may affect your browsing experience. By clicking Accept All, you consent to the use of ALL the cookies. Apple training delivers everything you need to learn about the technologyonline and on your time. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. I guess the one part of the job I didn't look forward to was closing the store at night. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The cookie is used to store the user consent for the cookies in the category "Other. Take proctored certification exams from your home or office. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Related: 17 Apple Technical Specialist Interview Questions and Answers. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. You get to work with really creative people. Another perk of working there: Customers love Apple, so my days were often pleasant. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. This cookie is set by GDPR Cookie Consent plugin. Copyright 2023 Apple Inc. All rights reserved. Customer loyalty and satisfaction is their number one priority. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. United States Department of Labor. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Discover even more benefits of doing what you love. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Average salaries for Fujitsu Technical Systems Specialist: [salary]. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. You may be communicating with other technicians, engineers or managers. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. It does not store any personal data. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. The cookie is used to store the user consent for the cookies in the category "Performance". We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Add to Favourites IN-Technical Specialist. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. They must also have excellent customer service skills. See which role best matches your experience. I will never forget them. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. . At Apple, the learning never ends, and team members continually support each other. Both full-time and part-time jobs are available. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. You have excellent time management skills and can make decisions quickly. Own your learning schedule with self-paced, online courses. Learn more (Opens in a new window) . Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work.
10. March 2023